One inspirational lesson daily, delivered via email.
Course Description
Welcome to this business course, most useful for small business owners and those who want to become a dedicated support agent. The course provides a step-by-step plan of turning support service into a competitive advantage to increase customer loyalty and improve business processes.
You will learn the pros and cons of various customer service channels, how to pick up working metrics to evaluate and improve your efforts. You will also find examples of support emails, apologies, and appreciation letters easy-to-implement into your business right away.
Membership: Free course
Duration: 10 days
Time: 5 minutes/day
Format: One lesson a day via email.
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Customer service in the digital age. A very useful course for either small business owners or starting entrepreneurs.